Refund policy

30-Day Return & Refund Policy

We want you to be happy with your order. You have 30 days after receiving your item to contact us about a return or order issue.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

Please do not send an item back without contacting us first. Return instructions and the appropriate return address will be provided after your request is reviewed. Returns sent without authorization may not be accepted.

To request a return, contact us at sundazed717@gmail.com.

Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or missing pieces, contact us as soon as possible and include clear photos or video of the issue. We’ll review the claim and, when approved, arrange an appropriate resolution such as a replacement or refund.

Change-of-mind returns

If you simply change your mind or order the wrong item or option, you may be responsible for return shipping costs. Original shipping costs, if any, are non-refundable.

Exceptions / non-returnable items

Certain items may not be eligible for return, including personalized or custom products, perishable goods, personal-care items once opened, hazardous materials, gift cards, and items marked final sale. Contact us if you have questions about a specific item.

Exchanges

The quickest way to receive a different item is to request a return for the original item and place a new order once the return is approved.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days of receipt as required by applicable law. Returned merchandise must be unused and in its original condition and packaging.

Refunds

We’ll notify you after your return or claim has been reviewed and let you know whether the refund is approved. Approved refunds are issued to the original payment method. Please allow additional time for your bank or credit-card provider to process the refund.